Ordering & Return Policy


Ordering During COVID-19

Please note ordering during COVID-19 conditions have been applied.
*All postal services will be “extremely late” (Australia Post can not determine the time frame your order will arrive.)

*If you still wish to order during this period, There will be NO Refunds applied.
Example: If your Order has not arrived, Date your required your items has past, Items have been damaged through the postal service.

*Refund will only apply if goods are faulty by the manufacturer. Goods must be sent back to receive a refund. Please note Postage Cost will not be refunded.




You can order via our secure online store 24 hours a day, 365 days a year or alternatively you can place your order by: Phone: 1300 735 170 during business hours Fax: (02) 9797 0271 Email: sales@thispartystarted.com.au Order Confirmation: After you place your order you will receive an email to confirm the details. This email is proof that we have received your order. If you do not receive a confirmation email please contact us to let us know. If you have questions regarding your order please send an email to sales@thispartystarted.com.au or call us on 1300 735 170. Order Processing: Via our Online Store Within 2 business days of you placing your order through our online store you will receive an email to confirm the availability of the products you have ordered.  Availability of Stock: We aim to have products in stock at all times but please be aware the supply of goods is subject to availability. However as we offer such a wide selection of themes we may from time to time be out of stock or there may be a delay in expected delivery times from our suppliers. In the event that we are out of stock of any product(s) we will do everything we can to fulfill your order before the date of your party. If we cannot get the product(s) in stock in time for your party we will contact you to advise you and to check if we can offer you alternatives or if you wish to delete the product(s) from your order.  Any additional products required after your order has been despatched will be treated as a new order. Payment Methods: Currently we accept payment by: Credit Card ( Mastercard, American Express, Visa) We do not accept Diners Club at the moment. All orders must be pre-paid before despatch.  Your order will be despatched once we have confirmed that the funds are in bank account.


Return Policy

Let’s Get This Party Started prides itself on carefully selecting quality products so we are sure you will be happy with your order. We will refund or exchange items if,  provided by us has manufacturing defects or has been  incorrectly dispatched,  please contact us . In either case we must be notified within 3 days of receipt of your goods so we can discuss the problem and make arrangements for the  replacement or refund of the item(s). When we receive the returned items we will forward replacement items or arrange for a refund. We do not take any responsibility for any products that are damaged in transit. We do not accept returns or offer refunds if you have changed your mind, no longer want the item or is in excess of your requirements. (e.g. number of guests you were expecting did not attend your party).


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